Plans can change
Cancellation policy
For direct bookings, free cancellation is available when the host is notified at least 14 full days before check-in.
Last updated: 26 July 2026
How to cancel
Use “Find or cancel my booking” on the apartment page and verify the same email address or mobile number used to book. You may also email bernsap12@gmail.com. The website immediately releases eligible dates and sends written confirmation when self-service cancellation succeeds.
At least 14 days before check-in
The direct booking may be cancelled without an accommodation cancellation charge when notice is received at least 14 full days before the scheduled check-in date. Any refund is returned to the original payment method where possible.
Less than 14 days before check-in
Contact the host immediately. Late cancellation and no-show refunds are reviewed according to the confirmed booking terms, the circumstances, and applicable law. The host will explain any amount that can be returned before processing the cancellation.
Refund timing
A cancellation and a refund are separate events. When a refund is approved, it is returned through the original payment channel. Card refunds commonly need several working days to appear and the timing is controlled by the guest's bank. A partial refund will be clearly identified as partial.
Bookings made elsewhere
A reservation made through Booking.com or another platform must be cancelled through that platform and is subject to the cancellation terms shown there.
If the host must cancel
If the host cannot provide a confirmed direct stay, the guest will be contacted promptly and any accommodation amount paid directly for the unavailable stay will be returned, subject to applicable law.